820 NE 63rd Street, Oklahoma City 73105
+1 (405) 607-4664
info@shapard.com
About
Services
Blog
Clients
Careers
Connect
The Shapard Research Blog
Notes From the Field
The Good the Bad and the CLM
Bill Shapard Jr., PRC
September 5, 2011
Do Your Research
Bill Shapard Jr., PRC
May 25, 2011
Research in the 21st Century
Bill Shapard Jr., PRC
May 25, 2011
Selecting a Firm: A Top Ten List
Bill Shapard Jr., PRC
May 25, 2011
Shapard Research Honored for Second Consecutive year at Metro 50
Bill Shapard Jr., PRC
September 9, 2010
Featured
What are best practices for website usability testing?
Bill Shapard Jr., PRC
January 1, 1970
Featured
How well do your employees know your customers?
Bill Shapard Jr., PRC
January 1, 1970
Linking Customer Experience Metrics to Compensation
Bill Shapard Jr., PRC
January 1, 1970
Is your corporate culture 'customer-centric?'
Bill Shapard Jr., PRC
January 1, 1970
A 3-Step 'good data' strategy to increase customer retention
Bill Shapard Jr., PRC
January 1, 1970
You're sitting on an overload of data. Use it to reduce customer churn.
Bill Shapard Jr., PRC
January 1, 1970
Asking questions you already know the answer to, starts where?
Bill Shapard Jr., PRC
January 1, 1970
Call center mystery shopping
Bill Shapard Jr., PRC
January 1, 1970
Reducing the hindsight bias in pretrial research
Bill Shapard Jr., PRC
January 1, 1970
What comes before branding? Research.
Bill Shapard Jr., PRC
January 1, 1970
Bad word of mouth gets worse in the retelling
Bill Shapard Jr., PRC
January 1, 1970
Five things everyone needs to know about online panels
Bill Shapard Jr., PRC
January 1, 1970
CLM: Six interconnected measures. Which ones are you missing?
Bill Shapard Jr., PRC
January 1, 1970
Previous
Ready to get started?
Get in Touch
